Frequently Asked Questions about using My Real ID (FAQ)

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+++ Please read the following instructions carefully. +++

Here are all questions about the use of My Real ID answered chronologically – from the registration to the reservation confirmation.

For inquiries whose answer is listed here, you will receive no further email from us.

 

+++++ When using My Real ID, please be sure to always use the latest version of your browser, as otherwise you may experience difficulties displaying it.

Also, make sure that you allow cookies so that all functions of My Real ID can be performed correctly. +++++

 

Content

  1. General remark
  2. How can I reset my password?
  3. I mistyped my email address. How can I change it?
  4. I cannot login. What can I do?
  5. How do I fill out my self-disclosure?
  6. How do I submit an application?
  7. How do I add more people to an application?
  8. I get the message “Upper rent limit exceeded” when sending the application, although several people want to move in. What can I do?
  9. What do the colours in my application overview say about my application?
  10. How do I release my full self-disclosure?
  11. Where can I upload subsequently requested documents?
  12. How does the verification of my identity work?
  13. How does the verification of my credit rating work?
  14. When do I receive feedback on my application?
  15. I have received an appointment proposal. How do I confirm it?
  16. I have a confirmation for a viewing appointment, but unfortunately have to cancel it. How can I do this?
  17. I still have interest in the apartment after the visit. How do I communicate this to the provider?
  18. How can I contact the provider?
  19. How do I create a search advert for my dream apartment?
  20. How can I add another person to my search ad?
  21. How can I unsubscribe from the “report on matching objects” to my search ad?
  22. To whom do I send my reservation confirmation?
  23. How can I delete my account?
  24. Has your question not been answered here?

 

Question 1: General remark

First of all we would like to kindly point out that we are only the operator of the site www.myrealid.com and cannot answer any questions about individual properties.

If you have specific questions about a property or are interested in it, please contact the provider directly and/or apply via My Real ID.

An application to an apartment is only possible via www.myrealid.com.

All the apartments that are displayed to you via our object search are free and you can apply for them.

Question 2: How can I reset my password?

Answer: You can only reset a password yourself.
To do this, click on “Forgot password” in the login window, enter your email address and then click on “Reset password”.
You will then receive an email with a link to reset your password.

Question 3: I mistyped my email address. How can I change it?

Answer: In this case, you must submit an official request for data modification to support@myrealid.com.
My Real ID will then first have to determine your identity.

The faster or easier way would be if you re-register with a different/correct email address.

Question 4: I cannot login. What can I do?

Answer: If you cannot log in because of the “invalid address” error message, please check if you entered your email address correctly.

You can request or reset a new password in the login window under “Forgot Password”.

Question 5: How do I fill out my self-disclosure?

Answer: To go to the self-disclosure you have to select the tab “Self-disclosure”. If you want to edit the self-disclosure, click on “Edit self-disclosure”.

Then you can use the arrows on the right side to expand the individual sections and fill out the fields.

Remember to click “Save” at the end to save all information.

» Go directly to “Edit self disclosure” (login to My Real ID necessary)

Question 6: How do I submit an application?

Answer: After you have clicked on “Create new application” in your account under “Applications”, entered the object code of the apartment want to apply for under “1. Object code” and filled in all other fields, you have to click on “Send application”.

After clicking this button, the application will be sent to the provider and listed in your account under “Applications”.

If you do not see an application listed there, your application has not been sent.

+++++ Applications are only possible via this process. +++++

» Go directly to “Create new application” (login to My Real ID necessary)

Question 7: How do I add more people to an application?

Answer: If you want to move into an apartment with another person, both people need to register on My Real ID and complete their self-disclosure. When applying, you can add more people to the application under point 2. “Add other person(s) to this application”. Children can be added under point 3.

If you have indicated a co-renter in your application, this person will receive an invitation for the application and can accept it via a link.

After submitting the application, you still have the option of adding or removing roommates, children or pets to your application. You can easily edit this information in your application overview in the corresponding application.

» Go directly to “Create new application” (login to My Real ID necessary)

Question 8: I get the message “Upper rent limit exceeded” when sending the application, although several people want to move in. What can I do?

Answer: Please remember to always specify all persons who want to move into the object in your application.

If you would like to move into an apartment with another person, you must specify this in the application under point 2. “Add additional person(s) to this application”.
You can add a child under point 3 “Children”.

» Go directly to “Create new application” (login to My Real ID necessary)

Question 9: What do the colours in my application overview say about my application?

Answer: The colour with which your respective application is marked represents the status of your application.
Green marked applications in your application overview have the status active, red ones were rejected by the provider or deleted by you etc.

If the object is temporarily deactivated by the provider, this will be marked accordingly in your application.
If you click on one of the objects in the application overview, you will always be taken to the corresponding object expose.

The provider has the possibility to terminate applications for objects. The corresponding object can no longer be found via the search bar at www.myrealid.com. However, you still have access to the respective expose through your application.

Furthermore, it does not mean that the object is already rented, just because no further applications are possible.

If an object that you have applied for is rented, you will be informed separately.

» Go directly to “My applications” (login to My Real ID necessary)

Question 10: How do I release my full self-disclosure?

Answer: To release your full self-disclosure, please click on the button “Release full self-disclosure” in the respective application in your application overview on www.myrealid.com.

Question 11: Where can I upload subsequently requested documents?

Answer: Please upload requested documents in your self-disclosure on My Real ID.

The provider always sees the current version of your self-disclosure, that means even subsequently uploaded files are displayed directly to him.

» Go directly to “Edit self disclosure” (login to My Real ID necessary)

Question 12: How does the verification of my identity work?

Answer: You can verify your personal data with “WebID solutions”. In order for that to happen you have to ensure that your given data in the self-disclosure is identical to the data on your ID-card.

The verification can be started via the corresponding button in your self-disclosure. After successful payment, you will receive an e-mail with a link for verification with WebID.

For the process you will only need a computer, tablet or smartphone with a camera and a microphone, as well as your ID-card.

After successfully ending your call, you will receive your verification in the form of a seal which will be displayed in the self-disclosure.

Please note: Sending the email with the link for the verification process takes place with a time delay, because it must be initiated manually.

» Go directly to “Verify my personal data via WebID” (login to My Real ID necessary)

Question 13: How does the verification of my credit rating work?

Answer: For the verification of your creditworthiness and the placing of the “My Real ID” certificate, we need a current Schufa credit report from you. If you do not have a current Schufa credit rating or it is older than 4 weeks, you must request the document yourself from Schufa AG.

In order for us to be able to verify your Schufa information, you must send us a signed declaration of consent for legal reasons – together with your original Schufa credit report. It states that we can view your Schufa credit report and attach your Schufa score and the Schufa credit report itself to your “My Real ID” self-disclosure.

You can download and print the cover letter and the declaration of consent directly during the verification process.

After you have downloaded, read, completed and signed the consent form, please send it together with the “My Real ID” letter and your original, unaltered Schufa credit report by post to the business address provided in the cover letter. Please frank the letter.

We check your documents on weekdays within 48 hours of receipt and add a seal, your “Schufa score”, and the Schufa credit report itself to your “My Real ID” self-disclosure as a PDF.

You will receive an email notification as soon as the verification process is complete and – depending on your option choice in the declaration of consent – your original Schufa credit report by post.

» Go directly to “Verify my credibility via My Real ID” (login to My Real ID necessary)

Question 14: When do I receive feedback on my application?

Answer: If you have applied for an object through My Real ID, you will receive a message when your application has been received and when the provider is viewing or downloading your self-disclosure or asking for completion of your self-disclosure. Of course, you will also receive a message when he invites you to schedule a viewing appointment or when he changes the object status.

If the provider has not done any of the above mentioned actions, you will not receive any feedback.

» Go directly to “My applications” (login to My Real ID necessary)

Question 15: I have received an appointment proposal. How do I confirm it?

Answer: Please log in to My Real ID and state your availability.
The provider then sees directly, whether you have time on the selected date or not.

You will receive a confirmation from the provider before an actual viewing.
If you do not receive such a confirmation, please do not appear on site.

» Go directly to “My applications” (login to My Real ID necessary)

Question 16: I have a confirmation for a viewing appointment, but unfortunately have to cancel it. How can I do this?

Answer: If you have to cancel an appointment afterwards, please click on the respective button “Cancel confirmed appointment” in your confirmation email.

The provider will then be informed automatically and will invite you to a new appointment round, if necessary.

Question 17: I still have interest in the apartment after the visit. How do I communicate this to the provider?

Answer: Please log in to My Real ID and tell the provider via the platform if you are still interested in the apartment or not.

» Go directly to “My applications” (login to My Real ID necessary)

Question 18: How can I contact the provider?

Answer: You have the option of contacting the provider via the “Ask a question to provider” button at the end of the respective expose.

Question 19: How do I create a search advert for my dream apartment?

Answer: Under the tab “Adverts” you have the possibility to create a search advert for your dream apartment, if there is no suitable object on the platform at the time of your search.

You can set per search advert whether you would like to be automatically notified by email if suitable objects have been found for your search advert. If you wish, you will receive a notification by email once a day. Of course, you will only receive the notification if a matching object has been found.

The email notification can of course be disabled for each search advert in your search advert overview by unchecking the corresponding checkbox.

On the other hand, object providers have the option of using the object data to filter suitable search adverts from interested parties and, in the event of a match, point you to the object or ask for release of the “My Real ID” self-disclosure.

Of course you always have the possibility to change the settings or details of your search advert or to delete the complete search advert.

» Go directly to “Create new advert” (login to My Real ID necessary)

Question 20: How can I add another person to my search ad?

Answer: You have the option to add a roommate in the search advert under point 6.

If this roommate is already registered on My Real ID, you can enter in the right field its “Real ID” or email address and add the roommate.

After activating the search ad, he receives an email in which he can accept the invitation to the search advert.

Both roommates will then be listed below the search advert.

» Go directly to “Create new advert” (login to My Real ID necessary)

Question 21: How can I unsubscribe from the “report on matching objects” to my search ad?

Answer: If you no longer want to receive a report on matching objects to your search ad, all you need to do is remove the check mark below your search ad.

» Go directly to “My adverts” (login to My Real ID necessary)

Question 22: To whom do I send my reservation confirmation?

Answer: Please send the signed reservation confirmation directly to the provider.

Question 23: How can I delete my account?

Answer: In the settings of your My Real ID account you have the possibility to deactivate your account and thus all information given (if you need it again at a later date) as well as to delete it.

Both options can be found in the lower right corner of the settings. You will no longer receive any notifications. For reasons of data protection law, unfortunately, we can not do that for you.

Once you have deleted your data with us, they will be completely removed. If you want to sign up retrospectively, you must enter your data completely new.

 

+++++ When using My Real ID, please be sure to always use the latest version of your browser, as otherwise you may experience difficulties displaying it.

Also, make sure that you allow cookies so that all functions of My Real ID can be performed correctly. +++++

» Go directly to “Settings” (login to My Real ID necessary)

Has your question not been answered here?

Option 1: You have already sent us an email with your request?

If you sent us an email with your request, you will receive an answer within 48 hours on weekdays (Monday to Friday) .

Please understand that you will not receive an answer if this question has already been answered by one of the answers listed here.

Option 2: Your question is not dealt with here?

If your question is not answered here, please send an email to support@myrealid.com.

You will receive an answer within 48 hours on weekdays (Monday to Friday).

 

 

General questions and answers about My Real ID can be found here: https://www.myrealid.com/en/faq